Effective Date: August 4, 2026 · Last Updated: August 4, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at sequorapartners.com (the “Site”), and, except where superseded by a signed agreement described in Section 2, your use of services and products offered by IT Automation LLC, d/b/a Sequora Partners (“Sequora,” “we,” “us,” or “our”), including DocketIQ, FinGuard, AgenticLoan, SmartClaim, Public Safety Apps, and SequoraOps (collectively, the “Services”). By accessing the Site or using the Services, you agree to be bound by these Terms. If you do not agree, do not access the Site or use the Services.

If you are accessing the Site or Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

 

2. Relationship to Client Agreements

Where you or your organization has entered into a Master Services Agreement, Statement of Work, subscription agreement, GSA Schedule task order, or other signed contract with Sequora (“Client Agreement”), that Client Agreement governs your use of the applicable Services and controls in the event of any conflict with these Terms. These Terms apply on a standalone basis to Site visitors and to any use of the Services not otherwise covered by a Client Agreement.

 

3. Description of Services

Sequora provides Agentic AI and technology services, including Agentic AI & Automation, Cloud & Infrastructure as Code, Cybersecurity & Compliance, Data Engineering & Analytics, Federal & Government IT, and Custom Software Development, as well as proprietary in-house software products (DocketIQ, FinGuard, AgenticLoan, SmartClaim, Public Safety Apps, and SequoraOps). Specific functionality, service levels, and deliverables for any engagement are defined in the applicable Client Agreement, Statement of Work, or product documentation, not in these general Terms.

 

Sequora reserves the right to modify, suspend, or discontinue any part of the Site or Services at any time, provided that changes to paid Services under an active Client Agreement will be handled in accordance with that agreement.

 

4. Eligibility and Account Responsibilities

• You must be at least 18 years old and have the legal capacity to enter into these Terms.
• If the Services provide user accounts or credentials, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us promptly at info@sequorapartners.com of any unauthorized use of your account or any other security breach.

5. Acceptable Use

You agree not to:

• Use the Site or Services for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation.
• Attempt to gain unauthorized access to any portion of the Site, the Services, or any related systems or networks.
• Interfere with or disrupt the integrity or performance of the Site or Services, including through malware, denial-of-service attacks, or unauthorized scraping.
• Reverse engineer, decompile, or attempt to extract the source code of any software underlying the Services, except to the extent such restriction is prohibited by applicable law.
• Use the Services to process data you are not legally authorized to process (including submitting protected health information, financial data, or criminal justice data outside the scope of an applicable Client Agreement and Business Associate Agreement or equivalent).
• Misrepresent your identity or affiliation, or use the Services to transmit false, misleading, defamatory, or infringing content.

6. Intellectual Property

The Site, the Services, and all related software, platforms, product names (including DocketIQ, FinGuard, AgenticLoan, SmartClaim, Public Safety Apps, and SequoraOps), trademarks, logos, and content are the property of Sequora Partners / IT Automation LLC or its licensors and are protected by U.S. and international intellectual property laws. Except as expressly permitted under a Client Agreement, no license or right is granted to you to use, copy, modify, distribute, or create derivative works from any Sequora content, software, or trademarks.

 

Client data submitted to or processed through the Services remains the property of the applicable client, subject to the license Sequora requires to operate the Services as described in the Client Agreement and Privacy Policy.

 

Feedback, suggestions, or ideas you voluntarily submit to Sequora regarding the Site or Services may be used by Sequora without restriction or obligation to you.

 

7. Third-Party Integrations and Links

The Services may integrate with or link to third-party systems, including credit bureaus, core banking platforms, GIS providers (e.g., Esri, Cityworks), cloud infrastructure providers (AWS, Azure), and large language model providers. Sequora is not responsible for the content, availability, security practices, or performance of third-party systems, and your use of any such integration may be subject to the third party’s own terms and privacy practices.

 

8. Fees and Payment

Fees for paid Services are set out in the applicable Client Agreement, Statement of Work, or order form. Except as otherwise specified in a Client Agreement, invoices are due Net 30 — that is, within thirty (30) days of the invoice date. Amounts not paid when due may accrue a late fee of 1.5% per month (or the maximum rate permitted by law, if lower) on the outstanding balance, and Sequora may suspend Services for accounts more than 30 days past due, upon prior written notice. Fees are stated and payable in U.S. dollars unless the applicable Client Agreement states otherwise. Fees are non-refundable except as expressly stated in the applicable Client Agreement or as required by law.

 

9. Confidentiality

In the course of providing the Services, each party may receive confidential or proprietary information of the other. Except as required to perform the Services or as otherwise agreed in a Client Agreement, each party will use the other’s confidential information only for the purposes contemplated by the engagement and will protect it using at least the same degree of care it uses to protect its own confidential information, but no less than a reasonable degree of care.

 

10. Data Privacy and Security

Our collection, use, and handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Where the Services involve regulated data categories — including financial data subject to the Gramm-Leach-Bliley Act, protected health information subject to HIPAA, criminal justice or public-safety data, or data processed under a federal contract — the applicable Client Agreement, Business Associate Agreement, or Data Processing Addendum will govern in addition to, and in the event of conflict will control over, the general terms in this Section.

 

11. Federal and Government Clients

Services provided under a GSA MAS Schedule task order (Contract #47QTCA24D00BF) or other federal or state government contract are governed by the applicable Federal Acquisition Regulation (FAR) clauses, agency-specific supplements, and the terms of the underlying task order or contract, which control over these Terms to the extent of any conflict. Nothing in these Terms is intended to limit any rights or protections afforded to the government under such contracts.

 

12. Disclaimers

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY SET FORTH IN AN APPLICABLE CLIENT AGREEMENT. SEQUORA DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY AI-GENERATED OUTPUT (INCLUDING DECISIONING, SCORING, ROUTING, OR DRAFTING OUTPUT PRODUCED BY AGENTIC AI FEATURES) WILL BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE WITHOUT HUMAN REVIEW WHERE APPROPRIATE.

 

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEQUORA AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEQUORA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SEQUORA UNDER THE SPECIFIC CLIENT AGREEMENT OR STATEMENT OF WORK GIVING RISE TO THE CLAIM. Nothing in these Terms is intended to limit liability in ways not permitted under applicable law, or to limit liability arising from gross negligence, willful misconduct, or a party’s confidentiality or indemnification obligations, where such limitation is not permitted by law.

 

14. Indemnification

You agree to indemnify, defend, and hold harmless Sequora Partners / IT Automation LLC and its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Site or Services, or your violation of any law or third-party right, except to the extent caused by Sequora’s own breach of these Terms or applicable law. Indemnification obligations specific to a paid engagement are governed by the applicable Client Agreement.

 

15. Termination

Sequora may suspend or terminate your access to the Site or Services at any time for violation of these Terms, non-payment, or as required by law, subject to any notice and cure provisions in an applicable Client Agreement. You may stop using the Site at any time. Provisions of these Terms that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

 

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles, except where a Client Agreement specifies a different governing law. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction and venue of the state and federal courts located in Wake County, North Carolina, and each party consents to personal jurisdiction in those courts and waives any objection to venue there. For services provided under a federal or state government contract, applicable government dispute-resolution procedures control.

 

17. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes affecting an active Client Agreement will be handled according to the amendment procedures in that agreement; continued use of the Site after changes to these general Terms constitutes acceptance of the revised Terms.

 

18. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Together with our Privacy Policy and any applicable Client Agreement, these Terms constitute the entire agreement between you and Sequora regarding the Site and general use of the Services.

 

19. Contact Us

• IT Automation LLC, d/b/a Sequora Partners
• 1155 Kildaire Farm Road, Suite #102, Cary, North Carolina 27511
• Email: info@sequorapartners.com
• Phone: +1 (919) 249-6373